Refund and Returns Policy

Last Updated: 23-11-2025

At NJ Auto Parts LLC, we are committed to providing high-quality products and reliable service. To ensure accuracy and customer satisfaction, we require all customers to review this policy carefully before making a purchase.

1. Mandatory Pre-Purchase Verification

Before purchasing any product, customers must contact us directly to confirm:

  • Product compatibility with their vehicle

  • Availability and specifications

  • Any special conditions related to the item

Failure to consult with us prior to ordering may affect your eligibility for returns or refunds.

This step helps prevent incorrect purchases and ensures you receive the correct part.

2. Return Eligibility Review

All return and refund requests are evaluated by NJ Auto Parts LLC on a case-by-case basis.
We reserve the right to determine whether a product is eligible for return or refund based on:

  • Condition of the item

  • Proof of purchase

  • Reason for return

  • Evidence provided (photos, videos, etc.)

Approval is not guaranteed unless all requirements are met.

3. Conditions for Acceptable Returns

You may request a return if:

  • The item is defective or not functioning

  • You received the incorrect product

  • The product does not match the description

To be considered for a return:

  • The product must be unused, uninstalled, and in original packaging

  • All labels, manuals, and accessories must be included

  • The request must be submitted within 7 days of delivery

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Electrical parts (if opened or installed)

  • Parts damaged due to incorrect installation or misuse

  • Products missing original packaging

  • Clearance, discounted, or final-sale items

Please contact us before buying electrical items, as these are final sale.

5. Refund Process

Once your return is inspected and approved:

  • Refunds are issued to your original payment method

  • Processing may take 3–7 business days

  • Shipping fees are non-refundable unless the problem was our mistake

If the item fails inspection, the return will be rejected.

6. Exchanges

We offer exchanges when:

  • A wrong item was delivered

  • The item arrived damaged or defective

If an exchange is not possible, a refund will be offered instead.

7. Return Shipping Costs

  • If the return is due to our error, we will cover shipping costs.

  • If the return is due to customer error or incorrect purchase, the customer is responsible for all shipping charges.

This is why pre-purchase consultation is required.

8. Order Cancellation

Orders can be cancelled before they are shipped.
Once shipped, the order cannot be cancelled and must follow the return process.

9. How to Request a Return

To request a return or refund, contact us with:

  • Full name

  • Order number

  • Reason for return

  • Photos or videos (if applicable)

Our team will guide you through the process.

10. Contact Information

NJ Auto Parts LLC
Phone: +1 908 742 0200
Email: njautopartsllc@gmail.com
Shop: https://njautopart.com/shop/